Now it's time to compete everyone and wants to
get a rocking entry in the market. Microsoft's Windows Phone 7 might not be
making a big splash when it comes to sales, but when it comes to customer
satisfaction, customers are very happy with the platform, according to Change
Wave Research. When it comes to customer satisfaction, 70% of iOS consumers are
‘very satisfied' with their OS, while only 50% of Android consumers feel the
same way. But when it comes to Microsoft mobile platforms, only 27% are 'very
satisfied' while RIM consumers are even harder to please, with only 26% feeling
‘very satisfied.'
But wait...
But in an encouraging sign for Microsoft, we
continue to see a big difference between the high Very Satisfied rating for
Windows Phone 7 (57%) vs. the much lower rating for Windows Mobile OS (14%).
Even so, the higher Windows Phone 7 rating has yet to produce a sustained
momentum boost for Microsoft in term of buyer preferences. So if you break the
mobile Windows OS score into Windows Mobile and Windows Phone 7, the scores are
really interesting. Now a whopping 57% are 'very satisfied' with Windows Phone 7
compared with only 14% for Windows Mobile.
This changes things … a lot.
This is pretty impressive. The data might be
skewed because of the limited number of Windows Phone 7 users out there, but
assuming that it is not then Windows Phone 7 is off to a good start in terms of
customer satisfaction, and that's not a bad thing at all.